ISO/IEC 20000
IT Service Management
ISO/IEC 20000
What is ISO/IEC 20000?
ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management if you manage internal IT services or provide services as outsourced provider. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services.
The adoption of ISO 20000 has grown rapidly in the international arena for both internal and external IT service providers and it has become a competitive differentiator for delivery of IT services.
As part of the preparation for the ISO 20000 certification, service providers will need to design and implement a service management system framework such as ITIL. The standard is all about supporting customers with an attractive range of services, while providing those services as efficiently as possible.
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ISO/IEC 20000 IT Service Management
Key Benefits
Strategic
- Provides a benchmark with best practices
- Aids large organisational changes
- Integrates resources, processes and technology
- Compatible with ITIL to support improvement.
Compliance
- Comply to complex legislation
- Structured approach to service management
- More government tenders
- Transform into a consistent competitor
- Broader business opportunities
Why Us?
- Guaranteed Certification
- We keep it simple and affordable
- We help businesses tell their story
- All consultants are certified lead auditors
- We inspire customer confidence
- Excellent relations with certification bodies
“ISO 20000 certification allows an IT organization to actually prove that it is a customer-oriented, efficient and effective supplier of IT services”
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Harmonize is a cloud-based software solution to manage your ISO implementation and maintenance.
OUR NICHE
- Our team comprises of certified Lead Auditors, Integrators and Software Architects
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- We provide regular monitoring, remote maintenance, back up and online support
The Implementation Process
Initial meeting and discussions will help us to understand your business model, reasons for certification and will get to know your stakeholders.
Gap Assessment will be performed to gauge level of compliance. Any gaps identified will have an agreed plan of action.
Investigate opportunities to integrate the requirements of the standard with existing controls to save time and money.
A detailed project plan will cover all aspects of implementation with clear time frames for deliverables and associated costs.
Design and Develop documentation, implement and integrate processes within the business
Plan tasks with business stakeholders towards implementation of the system.
Conduct awareness trainings for key stakeholders within the business with test of understanding.
Plan and conduct internal audits, assist in closing areas of concern or non-conformities with suitable corrective actions.
Plan and execute Management Review and plan certification activities
Certification Body completes the Stage 1 Audit.
Agree plan of actions with internal stakeholders to close areas of concern or non-conformities if any.
Review of actions taken by stakeholders to address the areas of concern or non-conformities
Certification Body completes the Stage 2 Audit and awards certification
Genx to provide ongoing support to maintain certification through Harmonize.
Plan and conduct internal audits and supplier audits.
Ongoing awareness and refresher trainings for existing and new staff.
